Refund policy

About this policy

This policy covers purchases you make from Miniant Labs Limited, registered at 5th Floor, 218/3 Begum Rokeya Sharani, West Kafrul, Mirpur, Dhaka-1207, Bangladesh, through our websites and apps. It sits alongside our delivery policy, and nothing in it limits any right you have under the law of Bangladesh.

When we refund

We refund the full amount if you paid but did not receive your purchase and we could not fix it, or if you were charged twice for one purchase or charged for a payment that failed.

We also refund the full amount if a fault on our side stops you using what you bought and we could not fix it, or if you ask within 7 days of buying and have not yet used it.

When we do not

Because what we sell is digital and delivered at once, we cannot take it back once it has been used. So we do not refund a purchase that has been used, a request made more than 7 days after buying for a reason other than a fault or a payment error, or anything given free or as part of a promotion. We also do not refund purchases on an account closed for breaking that product’s terms.

Recurring plans and cancelling

If you pay for a plan that renews, you can cancel at any time from your account. Cancelling stops the next renewal; you keep access until the end of the period already paid for, and you are not charged again. A renewal you did not mean to make can be refunded under the 7-day rule above, provided it has not been used.

How to ask for a refund

Write to hello@miniantlabs.com with the transaction reference, the date and amount, the account you used, and the reason. We reply within 72 hours and tell you whether the refund is approved.

How and when you are paid

An approved refund goes back to the same card, account or wallet you paid with; we cannot pay it to a different one or in cash. It reaches you within 7 to 10 working days of approval.

Purchases made through app stores

If you paid through a third-party app store, that store took the payment, so it handles the refund under its own policy. Ask the store first; if it cannot help, write to us and we will do what we can.

Work for clients

Payments for client work are governed by the written agreement for that project, including any refund terms. This policy does not replace it.

Changes to this policy

When this policy changes, the date at the top of this page changes with it. A change never affects a purchase already made.

How to reach us

Questions about refunds can go to hello@miniantlabs.com.