Delivery policy

About this policy

This policy covers purchases you make from Miniant Labs Limited, registered at 5th Floor, 218/3 Begum Rokeya Sharani, West Kafrul, Mirpur, Dhaka-1207, Bangladesh, through our websites and apps. It explains how and when you receive what you paid for.

What we deliver

Everything we sell online is digital. Nothing is shipped to a physical address, and there is no shipping or handling charge. What you buy is made available to you online, in the product where you bought it.

When it arrives

Delivery starts as soon as your payment is confirmed. In most cases your purchase is ready within a few minutes. Occasionally a payment takes longer to confirm, and delivery can then take up to 24 hours.

How you receive it

Your purchase is added to the account you were signed in with when you paid. Sign in with the same account on any supported device to use it. We also send a confirmation with the amount and a transaction reference to the email or phone number on your account.

If it does not arrive

If your purchase has not appeared 24 hours after you paid, write to hello@miniantlabs.com with the transaction reference, the date and the account you used. We reply within 72 hours. If we cannot deliver what you paid for, we refund the full amount under our refund policy.

Failed or duplicate payments

If money left your account but the payment failed, or you were charged twice for one purchase, nothing extra is delivered and the amount is returned to you. See our refund policy for how and when.

Work for clients

When we take on work for a client, what we deliver, and when, is set out in the written agreement for that project. This policy does not replace it.

Changes to this policy

When this policy changes, the date at the top of this page changes with it. A change never affects a purchase already made.

How to reach us

Questions about delivery can go to hello@miniantlabs.com.